Mission
At mstFLOW, we specialize in optimizing service industry workflows through the strategic application of Lean Six Sigma principles. Our mission is to ensure that the voice of the customer is not only accurately reflected in performance metrics, but also consistently honored in the quality of services delivered. By streamlining operational processes, we enable organizations to elevate service excellence, boost profitability, reduce overhead costs, and foster long-term employee engagement.
About our CEO
Niraj Trivedi brings over 25 years of experience across academic labs, health organizations, and consulting firms, spanning industries from healthcare to financial services. The common thread throughout his career: Data. As a certified Lean Six Sigma Black Belt, he leverages data to identify bottlenecks, implement efficient solutions, and drive measurable impact.
With dual M.S. degrees in Biomedical Engineering and Bioinformatics as well as experience in a Big Four consulting firm, Niraj is a passionate advocate for process improvement and organizational excellence. He excels at bridging technical insights with business strategy, mentoring teams, and fostering collaborative cultures. As a relationship builder and lifelong learner, he thrives on eliminating silos, promoting innovation, and translating complexity into clarity.