Mission
mstFLOW’s mission is to optimize service industry workflows through Lean Six Sigma principles. We specialize in refining processes to ensure the voice of the customer is 1) meaningfully reflected in the metrics collected and 2) highly satisfied by the service provided. By improving business operations, we help organizations deliver higher-quality services, boost profitability, reduce overhead, and strengthen employee retention.
About our CEO
Niraj Trivedi brings over 25 years of experience across academic labs, health organizations, and consulting firms, spanning industries from healthcare to financial services. The common thread throughout his career: data. As a certified Lean Six Sigma Black Belt, he leverages data to identify bottlenecks, implement efficient solutions, and drive measurable impact.
With dual M.S. degrees in Biomedical Engineering and Bioinformatics as well as experience in a Big Four consulting firm, Niraj is a passionate advocate for process improvement and organizational excellence. He excels at bridging technical insights with business strategy, mentoring teams, and fostering collaborative cultures. A relationship builder and lifelong learner, he thrives on eliminating silos, promoting innovation, and translating complexity into clarity.